Job Description

Job description



ABOUT THE JOB



  • Provide Level 1 and Level 2 support for desktops, laptops, printers, and IT peripherals.

  • Diagnose and resolve incidents related to Windows OS, Microsoft Office tools, and standard corporate applications.

  • Support banking applications, payment platforms, and gateway tools, ensuring smooth daily operations for business users.

  • Investigate and escalate complex incidents to higher support levels when required.

  • Monitor, update, and track all activities through the ticketing system, ensuring compliance with SLAs.

  • Co...

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