Job Description
IT Support Engineer
Salary: R22k – R28k pm
Area: Cape Town CBD
Type: Onsite
Role Summary
This is a hands-on IT support role focused on owning and delivering excellent service to SLA clients. You will be the main technical point of contact for a portfolio of customers, making sure support tickets are handled efficiently and service levels are consistently met.
The role suits someone who enjoys working directly with clients, taking ownership of issues, and balancing technical problem solving with service delivery. You will work across desktop support, Microsoft 365, basic networking, and endpoint security, with occasional onsite client visits.
Tech environment: Windows 10 and 11, Microsoft 365, Azure AD (Entra ID), endpoint security tools, basic networking.
Responsibilities
Act as the primary technical contact for assigned SLA clients
Take ownership of incidents, service requests, and ongoing support issues
Ensure all tickets are resolved within agreed SL...
Salary: R22k – R28k pm
Area: Cape Town CBD
Type: Onsite
Role Summary
This is a hands-on IT support role focused on owning and delivering excellent service to SLA clients. You will be the main technical point of contact for a portfolio of customers, making sure support tickets are handled efficiently and service levels are consistently met.
The role suits someone who enjoys working directly with clients, taking ownership of issues, and balancing technical problem solving with service delivery. You will work across desktop support, Microsoft 365, basic networking, and endpoint security, with occasional onsite client visits.
Tech environment: Windows 10 and 11, Microsoft 365, Azure AD (Entra ID), endpoint security tools, basic networking.
Responsibilities
Act as the primary technical contact for assigned SLA clients
Take ownership of incidents, service requests, and ongoing support issues
Ensure all tickets are resolved within agreed SL...
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