IT Support Engineer

Summary

The IT Support Engineer will be responsible for providing technical support and troubleshooting services to all users across the school. This role involves diagnosing and resolving issues related to hardware, software, and network services, as well as configuring and maintaining user accounts and ensuring secure access.

Job Responsibility

• Provide responsive first-line support for all users, ensuring the seamless operation of devices and services.
• Diagnose and resolve issues with a variety of devices, including MacBooks, iPads, Windows laptops, printers, projectors, and interactive displays.
• Configure and maintain user accounts, permissions, and profiles across the school’s ecosystem.
• Monitor and manage IT troubleshooting requests, prioritize tasks, and ensure high levels of user satisfaction through clear communication.
• Support the stability and performance of wired and wireless networks to accommod...