Job Description

Job Summary

Provide technical support as part of the IT Support Team, meeting business needs by working within defined SLA timeframes for incidents and requests, and proactively mitigating and resolving technical issues. The position requires working on a rotational shift schedule to ensure continuous IT support coverage.

Key Accountabilities

User Support & Incident Management:

  • Diagnose and resolve hardware, software, network, and application issues in a timely manner.
  • Proactively monitor applications and systems to ensure availability and performance

System & Device Management:

  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
  • Perform operating system installation, patching, and updates (Windows, macOS, Linux as applicable).

Operations & Shift Support:

  • Work on a rotational shift schedule to provide continuous IT support coverage, includ...

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