IT Support Engineer

Are you a 2nd Line IT Support Engineer looking for a role where you can take ownership of issues, drive best practices, and work on both BAU support and IT projects? If so, this is an exciting opportunity to join a growing financial technology company during a period of transformation.

The Role

As part of the EUC team, you will act as an escalation point for the Service Desk team, handling more complex issues and ensuring incidents and requests are resolved effectively. You will support internal users across Microsoft 365, Active Directory, and corporate IT systems, while also contributing to process improvements and security best practices.

Key Responsibilities:

• Provide 2nd line technical support, acting as an escalation point for the 1st line Service Desk team.
• Take full ownership of tickets from start to resolution, investigating problems independently using available resources.
• Troubleshoot Windows 10/11, Microsoft 365, A...