IT Support Engineer - 6 Months Contract

• Provide Level 2 / Level 3 application support for Java-based microservices platforms.
• Monitor production systems, investigate incidents, perform root cause analysis, and implement permanent fixes.
• Troubleshoot API, service-to-service communication, and integration issues.
• Support deployments, releases, and hotfixes in collaboration with DevOps and development teams.
• Analyze logs, metrics, and traces to identify performance bottlenecks and failures.
• Participate in on-call rotation and handle production incidents.
• Create and maintain operational documentation, runbooks, and knowledge base articles.
• Work with engineering teams to improve observability, resiliency, and automation.
• Support CI/CD pipelines and environment configurations.
• Communicate effectively with stakeholders during incidents and planned maintenance.

Requirements

• Stron...