IT Support Engineer (1st/2nd Line)

IT Support / Help Desk Specialist | 1st / 2nd Line Support | Internal IT for a Global Software Company Supporting 1,200+ Users

• Location: Windsor, 5 days a week on site
• Contract: 12-month Fixed‑Term Contract (FTC), with a genuine route to permanent for the right person

Our client is an established global software business with a 12‑person technical services team based in their Windsor office, looking after around 1,200 users spread across their international offices. This is the internal corporate IT side of the house, the people who keep the business itself running day to day, not customer‑facing product support.

You will be the first port of call for IT incidents and service requests across the business, working first and second line on a standard Microsoft estate: Windows 11, Active Directory, Microsoft 365, Dell laptops and MacBooks, all logged and tracked through ServiceNow. Most users sit in the Windsor office itself, and whe...