IT Support Customer Service

Job Overview

Join us as an IT Support (Helpdesk) Specialist, assisting customers with technical inquiries and product support through calls, live chat, and email. You will provide first-level troubleshooting for devices such as smartphones, laptops, smartwatches, and accessories. This role strengthens your technical knowledge, problem‑solving abilities, and communication skills while building a strong foundation for a career in IT support and customer service for overseas and international markets.

Job Requirements

• Malaysian citizenship is a requirement.
• Minimum qualification: Diploma in Information Technology. A Bachelor’s degree in IT, Computer Science, or a related discipline is highly desirable.
• Proficient in both written and spoken Mandarin, with a good command of English.
• Fresh graduates are encouraged to apply; prior experience in IT, helpdesk, or customer service will be an added advantage.
• Capable ...