Job Description
POSITION PRIMARY PURPOSE
Primarily responsible for guiding, leading, and monitoring the performance of the team members. He/She should work effectively within a team and collaborate with others to achieve a goal.
JOB DESCRIPTION
- Serve as the first point of escalation for end users seeking technical assistance.
- Log all requests received in the Ticketing System and continuously monitor their status.
- Ensure that all reported IT-related incidents and/or requests are acted upon within the set standards.
- Determine the best solution based on the issue and details provided by the end user.
- Monitor and update the status accordingly as deemed necessary.
JOB QUALIFICATIONS
- Excellent verbal and written communication skills
- An active/empathic listener
- Excellent organizational skills with the ability to multi-task
- Ability to manage own time effectively and be prompt and punctual
Ready to Apply?
Take the next step in your AI career. Submit your application to Systemantech today.
Submit Application