IT Support Bar Analyst

The IT Support Bar Analyst role will work in collaboration with the Global IT team and will provide time sensitive, complete solutions to internal and/or external employees and stakeholders. This position supports our Microsoft Windows and Google based systems and workstation environment by performing initial troubleshooting of problems, researching, answering questions, and escalating to the appropriate team members as necessary. The IT Specialist’s technical expertise and autonomy/initiatives will help in more in-depth technical troubleshooting, as well as management of local IT projects. 

Work Location: Tokyo, Suginami, 168-0063

Responsibilities

• Oversight of technical support issues submitted around the use of computer hardware and software, maintaining, and configuring hardware and software systems according to company requirements. ...