Job Description

JOB RESPONSIBILITIES:

  • Resolves day to day technical IT concerns reported through SMITH
  • Software installation and maintenance
  • Generation of monthly print report
  • Printer maintenance and request
  • Provide support for Quarterly and Semi-Annual Coordination meeting
  • Provide support for EDD Meetings (e.g. Videocon, Telecon, FGH Meeting)
  • First level network support
  • Escalation of IT concerns to 2nd Level support
  • Software and Hardware inventory
  • Issuance and deployment of IT equipment
  • File transfer requested through SMITH
  • Processing of IT purchase and IT service request for EDD · Coordination with branch counterparts and other IT teams
  • Monitoring of Virus detections and Anti-virus client compliance
  • Monitoring of SCCM client compliance
  • Creation of IT equipment evaluation and recommendation document
  • Perform research and development
  • Manage User ...

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