IT Support Associate

We are a fast-growing SaaS company that is changing the FinTech application development (non-OMS) landscape. We are looking for an IT Support Associate who has experience providing remote support for US-based users, with a strong aptitude for troubleshooting hardware and software issues (desktop and cloud applications). This is a heavy customer-support centered role. You will be the primary point of contact and triage for a small user base (under 50 users). A natural affinity for troubleshooting and resolving issues in a timely fashion and working with multiple vendors to achieve positive outcomes for our users are the keys to success in this role. Some basic systems administration duties will be required, with plenty of opportunity to expand your knowledge and improve your skillset.

This role reports into the CISO. You must enjoy working in a small, collaborative team that is focused on building a world‑class application platform. If you are passionate about shaping the ...