Job Description

Job Title

IT Support Assistant

Location

Acton Warehouse - Onsite

Reporting To

IT Operations Manager

Overview

Monica Vinader is a sustainable luxury jewellery brand focused on providing accessible, high-quality products. The IT Support Assistant will support the technology that drives our warehouse operations, ensuring first‑line IT support, uptime and a reliable system for colleagues.

Responsibilities

  • Provide first‑line IT support within a fast‑paced service desk environment, ensuring requests are resolved to a high standard and within agreed SLAs.
  • Log, manage, and elevate service desk tickets appropriately, keeping users informed of progress.
  • Provision, prepare, and ship IT equipment for new starters and role changes.
  • Maintain accurate IT asset records and documentation.
  • Support testing and setup within bespoke systems, including our engraving platform, working close...

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