IT Support and Operations Engineer

Job Summary
The two major goals of our client's IT Department are:
1. Keeping our coworkers productive by quickly resolving issues that arise and putting (where possible) solutions in place to prevent issues from impacting productivity. If our coworker's productivity suffers because of IT roadblocks, then somewhere down the line, a customer experience is jeopardized and can lead to loss of customers.

1. Operate the department in adherence to security and compliance frameworks as determined by the business. Many of our customers; SaaS contracts require us to pass regular security audits, so security and compliance requirements cannot be ignored.

IT Support and Operations Engineers are responsible for learning, implementing, enforcing, and being ready to be audited for compliance of security rules. Within the framework of security and compliance, IT Support Engineers then interface with coworkers to create, work, and resolve support tickets for our range o...