Job Description

Job Description

We are seeking a IT Support Analyst to join our team in Toronto, ON. Reporting to the Manager of IT Support, the IT Support Analyst will be responsible for providing Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. This technical role will be required to work closely with Senior and C-Level executives and be able to effectively work and communicate with their peers or leaders in other geographically separated locations.

The IT Support Analyst will:

  • Act as a point of contact for phone calls, emails, and Help Desk tickets from staff regarding IT issues and inquiries
  • Receive, log and manage all Help Desk channels from internal staff via telephone, email, or Manage Engine Service Desk application
  • Maintain an Asset Database and t...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to People Corporation today.

    Submit Application