IT Support Analyst – Tier 1

Qualifications

• Thorough understanding of Windows and Mac operating systems
• Solid grasp of essential networking concepts
• Demonstrated experience in diagnosing hardware, software, and networking challenges
• Outstanding communication skills and customer service expertise
• Ability to work independently as well as collaboratively within a team

Responsibilities

• Provide efficient first-level technical assistance to customers and employees via phone, email, and online chat
• Diagnose and resolve a variety of hardware, software, and networking issues
• Forward complex problems to Tier 2 support as needed
• Maintain precise records of customer interactions and solutions in our ticketing system
• Stay updated on the latest advancements in technology and industry best practices

Company

We are a rapidly growing company seeking an IT Support Analyst (T...