IT Support Analyst / Technical Support Analyst

Requirements

• Minimum of 1 year experience in IT support, help desk, or technical assistance
• Strong understanding of Windows operating systems and basic networking concepts
• Familiarity with Microsoft 365 and commonly used business applications
• Exceptional troubleshooting and analytical skills
• Strong communication abilities and a customer-oriented attitude
• Capability to handle multiple responsibilities and prioritize effectively
• Diploma or certification in IT, Computer Science, or a related field is a plus

Responsibilities:

• Deliver first- and second-level technical assistance for desktops, laptops, mobile devices, and peripherals
• Diagnose hardware, software, network, and application challenges
• Address support inquiries through our ticketing system, email, and face-to-face interactions
• Install, set up, and maintain Windows and macOS platforms
• Provide suppor...