IT Support Analyst

IT Support Analyst (Confidential Client)

Location: São Paulo, Brazil

Contract: 6 months

Schedule: Monday to Friday | 8:30 AM – 5:30 PM (may later shift to 8:00 AM – 5:00 PM)

We are currently hiring a Trilingual IT Support Analyst to join a global technology support team supporting internal colleagues across multiple regions. This is an excellent opportunity for professionals with prior IT support experience who enjoy working in fast-paced, international environments.

Key Responsibilities

• Provide technical support through multiple channels including onsite support, phone, and virtual platforms such as Zoom.
• Support installation, maintenance, troubleshooting, and repair of laptops, hardware, software, and mobile technologies.
• Respond to and resolve incidents and service requests, escalating issues with the appropriate level of urgency.
• Maintain proactive communication and follow-up with end users thr...