IT Support Analyst

Reporting to the Global IT Manager, we are seeking a detail-oriented, thorough, and organized IT Support Analyst to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Mining Inc. You will update systems, troubleshoot problems, and provide hands‑on client support for IT issues within our organization.

Responsibilities

Health and Safety:

• Having the authority and responsibility to maintain a safe and efficient working environment
• Following Company health and safety standards and reporting any unsafe acts or conditions

General:

Ensure client systems, software, and mobile devices are up to date through system monitoring and regular upgrades

Utilize ticketing system (Service Now) for all support requests, incidents, and change requests.

Effectively track assets and software distribution

Monitor and maintain network and ser...