IT Support Analyst

Role Summary

At Third Octet, the Service Desk Analyst represents the technical front line between us and our customers. Your focus will be on our Managed Services offering, including monitoring, continuity, and cloud service management. Using your problem‑solving skills and ability to connect with people, you will help users overcome obstacles to getting work done.

While we have an office in Port Credit, Mississauga, we are a remote‑first company and have employees across the GTA and other provinces. This role can be remote but needs to be able to visit local businesses in the GTA.

What you’ll do:

• Provide support services to internal project teams and client IT teams and/or end users directly through calls or emails.
• Troubleshoot complex technical support incidents and problems for our customers.
• Manage and support internal and managed infrastructure elements, including Shared Messaging, Private Cloud, Data Continuity,...