Job Description


The Company

Robert Half has partnered with a growing Brisbane-based MSP supporting enterprises across South-East Queensland. This is a fantastic opportunity for junior techs to join a structured, process-driven service desk.

Our client is seeking a structured Level 1 IT Support Analyst to manage first-touch ticket triage and initial resolution across a multi-client MSP environment. This hands-on role formalises the Level 1 function, strengthens ticket triage, and provides a pathway into Level 2 support, giving you real impact and career growth from day one.
While based in Brisbane, the role primarily services Gold Coast clients. It is 90% remote and 10% onsite, with weekly visits to the Brisbane office - effectively four days working from home.

The Role

Responsibilities:

  • Act as the first point of contact for inbound tickets and calls via phone and email
  • Perform triage for each ticket, logging and categorising ...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Robert Half today.

    Submit Application