IT Support Analyst

The IT Support Analyst will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. This individual will work closely with our IT team to troubleshoot and resolve any technical issues that may arise. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for providing exceptional customer service.

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network-related issues

- Troubleshoot and resolve technical problems in a timely manner

- Install, configure, and maintain computer systems and software

- Monitor and maintain network and server performance

- Perform routine maintenance and upgrades on systems and software

- Create and maintain technical documentation and user guides

- Collaborate with other IT team members to identify and implement process improvement...