Job Description

Description

:

Successful candidate will be required to be on on-call rotation.

KEY ACCOUNTABILITIES

CUSTOMER

  • Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
  • Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
  • Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
  • Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
  • Provide effective day-to-day support for app...

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