Job Description

Work Location: Dieppe, New Brunswick, Canada

Hours: 37.5

Pay Details: $47,200 - $66,600 CAD

Job Description

Provides technology-based customer service / support for an assigned business segment and/or conducts 1st level analysis research, maintenance, and/or support of systems/applications.

Key Accountabilities

Customer

  • Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Monitor resources to ensure availability associated with business applications and technology
  • Identify, resolve, or elevate service delivery issues and/or complaints
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination ...

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