IT Support Analyst

My client is a highly regarded and forward thinking law firm. They are seeking a Technology Support Analyst to join their T&D department. The overall responsibilities of the role include; answering, logging and responding to IT support issues that are received over the phone, via email, chat platforms (Zoom / Teams), or in person. This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members. The T&D department is continuously focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members. Key responsibilities include: To respond in a timely manner to emails or telephone support calls, and to ensure that the clients level of expectation is established, communicated and satisfied. To log every call, and maintain call records in appropriate detail, using our service desk software. To deal ...