IT Support Analyst consultant

<p> </p> <p>Onsite is required.</p> <p>US Citizens only</p> <p>Client is a Hospital</p> <p>Location: Phila, Pa. </p> <p>Duration: One year</p> <p><b>Job Title: IT Support Analyst</b></p> <p><b>Job Summary:</b></p> <p>-Tracks all customer service items to completion.</p> <p>-Evaluates customer service issue to determine level of service needed. -Resolves all Tier 1 issues.</p> <p> -Escalates Tier 2 issues to appropriate resource.</p> <p>-Maintains and increases knowledge of client IS application, hardware, mobile devices and multiple operating system platforms.</p> <p>-Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.</p> <p>-Serves as the first point of...