Job Description

Systems Administrator II / Endpoint Support Engineer (Tier 1–2)


Overview


We're looking for a hands-on Endpoint Support Engineer / Systems Administrator (L2) who enjoys solving real problems at scale. This role focuses on endpoint management, imaging, deployments, and software distribution in an enterprise environment, supporting Windows 10/11 systems using Microsoft SCCM and Adaptiva.

You'll be a key player in ensuring devices are secure, compliant, and fully operational—working closely with engineering teams while serving as a trusted escalation point for Tier 2 issues.

What You'll Do


Endpoint & User Support

  • Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
  • Support end users through Windows 11 upgrades, resolving deployment failures and Software Center issues
  • Assist with software installs, policy updates, and configuration changes ...

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