I.T Support Analyst

Role Description

As an IT Support Analyst, you will be the primary point of contact for delivering exceptional end-user support. This role is not just about technical troubleshooting; it requires a strong service-oriented mindset to ensure our users remain productive and supported. You will be critical in maintaining our infrastructure, managing internal tools, and providing empathetic, high-quality assistance to both on-site and remote employees.

Qualifications

• Professional Experience: Minimum of 2 years of proven experience in Technical Support (Help Desk/Service Desk), preferably in high-density environments with 200+ users and devices.
• Industry Background: Previous experience within the Call Center or BPO sector is desirable, given the fast-paced nature of the operation.
• Remote Assistance: Hands-on experience using remote desktop tools to support users across different geographical locations (Mexico and abroad).
• Incident Manag...