Job Description


Position: IT Support Agent
Number of hours: 15 hours/week
Schedule: 6:00 pm - 9:00 pm, EST

Tasks required:

  • Provide remote IT support to users via phone, email, or helpdesk tools

  • Troubleshoot hardware, software, and network-related issues (Windows/macOS)
    Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)

  • Assist with EMR (Electronic Medical Record) software and resolve user concerns

  • Implement and uphold data security standards in alignment with Canadian PHIPA-equivalent guidelines

  • Ensure proper handling and safeguarding of sensitive client and patient information

  • Perform other ad hoc administrative or technical tasks as assigned

    • Requirements:

  • Proven experience in IT support or a similar technical role (2+ years preferred)

  • Strong knowledge of Windows, macOS, and productivity t...

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