Job Description

About the Job:

In preparation for Samasource's next phase of growth, we are searching for a seasoned IT Support Advisor. The incumbent is responsible for​ ​supporting the organization's computing infrastructure.

Key Responsibilities: 

  • Respond to internal users' IT support requests via Help desk ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide timely resolution of technical problems, ensuring minimal disruption to user productivity.
  • Installing, configuring, upgrading and repairing PC hardware &  software. 
  • Assist with onboarding new employees by setting up computers, accounts, and access permissions.
  • Conduct periodic backups of the identified information systems.
  • Provide training and guidance to end users on IT-related best practices, security policies, and tools.
  • Monitor and report on recurring technical issues to identify opportunities for process improvem...

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