IT Supervisor

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers, networks, and storage systems.
  • Perform routine system checks, backups, and updates.
  • Troubleshoot and resolve hardware, software, and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and escalate complex problems when necessary.
  • Train users rela...