Job Description

The IT Specialist is responsible for providing technical assistance and support to end-users, employees, or customers who are facing issues with computer hardware, software, networking, or other technology-related problems.

The role stays up-to-date with the latest industry trends, technologies, and best practices and is able to identify new opportunities and strategies for improving overall performance as well as growth.

DUTIES AND RESPONSIBILITIES

1.) Helpdesk Support

  • Responding to and resolving user-reported technical issues via various channels such as emails, or ticketing systems.

  • Troubleshooting hardware, software, network, and other IT-related problems.

2.) Hardware Maintenance

  • Installing, configuring, and maintaining computer hardware components such as desktops, laptops, printers, scanners, and other peripherals.

3.) Software Support

  • In...

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