IT Specialist

Overview

The IT Specialist is a mid-level technical role responsible for delivering comprehensive IT support, managing infrastructure at the site level, and serving as a subject matter expert (SME) in specific IT domains. This role bridges Tier 2 and Tier 3 support, ensuring the stability of IT services while actively contributing to system administration, identity management, and network operations.

Key Responsibilities

• Provide advanced technical support, resolving Tier 2 and Tier 3 issues across hardware, software, networking, and enterprise applications.
• Oversee helpdesk operations by guiding junior staff, reviewing ticket quality, and ensuring SLA compliance.
• Deploy, configure, and maintain local infrastructure, including access points, switches, firewalls, printers, and other networked devices.
• Manage account lifecycle activities (user/group management, access provisioning, MFA enforcement) across platforms such as Act...