IT Specialist

Join us to co-create solutions for a better future!

As an IT Specialist, you will have responsibilities to provide the highest levels of customer experience as a Senior Help Desk Technician and Deskside Technician. The IT Specialist will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment. In this new position, you will field customer calls, troubleshoot, document and resolve IT related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. This position is intended to be responsible for a higher level of support and will also aid in decreasing the amount of walk-ups for onsite Deskside Technicians.

Primary responsibilities including but are not limited to:

• Answer incoming calls, process all email requests received, process live chat requests and log all customer questions and issues accurately and efficiently...