IT SPECIALIST (CUSTOMER SUPPORT)(Title 32)

Summary THIS IS A TITLE 32 DUAL STATUS POSITION DUTY LOCATION: Deputy Chief of Staff Information Management (DCSIM), Hartford, CT AREA(S) OF CONSIDERATION: Area 1: All currently employed full-time permanent and indefinite personnel, assigned to the G6 of the Connecticut Army National Guard. Responsibilities JOB SUMMARY: The purpose of this position is to work in the customer support service desk section. Serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management. Work is performed in a tiered Service Desk environment involving support to multiple sites for the planning and delivery of inf...