IT Specialist (Customer Support)

Summary Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today! Responsibilities Maintain incident tracking and solution database. Conduct functional and connectivity testing to ensure continuing operability. Administer accounts, network rights, and access to systems and equipment. Perform asset management/inventory of information technology (IT) resources. Diagnose and resolve customer reported system incidents, problems, and events. Install, update, and troubleshoot systems/servers. Manage accounts, network rights, and access to systems and equipment. Check system hardware availability, functionality, integrity, and effi...