Job Description

Overview

The Software Technical Support Representative level 3 role is vital in ensuring the reliability, performance, and compliance of software used in clinical diagnostics and patient care. This position actively supports software and hardware systems across North America, specifically focusing on the software suites for the Transplant business. Expertise in IT support, networking, software implementation, server management (both Linux and Windows) is required, alongside customer-facing technical support experience in a regulated medical device environment.

Responsibilities

Key Accountabilities

  • Manage and address customer inquiries and complaints with the utmost care and attention. Deliver the highest level of service and support to our valued customers by providing prompt, efficient, and detailed responses to ensure their satisfaction and loyalty.
  • Create and maintain detailed documentation of customer cases i...

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