IT Site Operations Manager

ROLE OVERVIEW

The Site Manager, IT Ops will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management.

SPECIFIC DUTIES AND RESPONSIBILITIES

·       Manages the NQX PH IT support and delivery portfolio in the Philippines (depends on which site to manage).

·       Oversee the support and maintenance of all site IT infrastructure, processes, personnel and business continuity of critical technology services.

·       Develops IT knowledge within NQX PH, particularly in the IT support, superusers and SME teams.

·       Assists with Senior Manager, IT Operations, IT Director and VP with IT process and strategy development, responding to technology and business changes.

·       Develop and Improve strategy to improve IT Service delivery

·       Responsible for the management of IT assets, both onsite and work from home equipment.

·       Enforces excellence in s...