IT Services/IT Support

Providing first-line IT support and troubleshooting for a range of hardware, software and network-related issues

Responding to and resolving customer IT support requests in a timely manner

Documenting and tracking IT incidents and service requests through our ticketing system

Proactively monitoring IT systems and infrastructure to identify and resolve potential problems

Collaborating with other IT teams to ensure seamless delivery of IT services

Maintaining accurate documentation and knowledge base for IT systems and processes

Assisting with the implementation and testing of new IT solutions and technologies

What we're looking for

Minimum 2 years of experience in an IT support or service desk role

Strong troubleshooting and problem-solving skills with a customer-centric approach

Good working knowledge of Windows operating systems, Office 365, and common software applications

Familiarity with IT service mana...