IT Services & Process Manager

IT Services & Process Manager

Primary responsibilities / Key result areas

Change Management & CAB

• Own and oversee the end-to-end IT Change Management lifecycle.
• Prepare agendas, facilitate Change Advisory Board (CAB) meetings, and ensure changes are properly assessed, approved, implemented, and documented.
• Monitor change performance metrics and drive continuous process improvements.

Disaster Recovery

• Coordinate and execute annual Disaster Recovery tests for critical IT applications and services.
• Maintain and update DR plans and documentation.
• Manage test evidences and communication with stakeholders
• Report test outcomes, risks, and remediation actions to leadership.

Major Incident & Problem Ma...