Job Description
Lead strategic IT operations with General Dynamics Mission Systems–Canada as an IT Services Manager in Ottawa. Drive exceptional end-user service delivery and ensure ITIL frameworks enhance user experience.
In this pivotal managerial role, you will oversee the IT Service Desk and End-User Services functions. Your focus will be on providing top-quality support for employees across multiple Canadian sites. You will collaborate closely with stakeholders, champion ITIL processes, and support the ServiceNow implementation to ensure all users receive the appropriate IT tools and services.
Key Responsibilities:
• Lead Service Desk team to meet service level targets
• Enhance user services leveraging ITIL best practices
• Manage IT tools like ServiceNow for continuous improvement
• Develop roadmaps aligning with business needs
• Ensure accurate asset configuration management
Requirements:
• Degree or diploma in IT, systems, or related field
• Proven experience man...
In this pivotal managerial role, you will oversee the IT Service Desk and End-User Services functions. Your focus will be on providing top-quality support for employees across multiple Canadian sites. You will collaborate closely with stakeholders, champion ITIL processes, and support the ServiceNow implementation to ensure all users receive the appropriate IT tools and services.
Key Responsibilities:
• Lead Service Desk team to meet service level targets
• Enhance user services leveraging ITIL best practices
• Manage IT tools like ServiceNow for continuous improvement
• Develop roadmaps aligning with business needs
• Ensure accurate asset configuration management
Requirements:
• Degree or diploma in IT, systems, or related field
• Proven experience man...
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