Job Description

Job Description
Our client is looking for hiring an IT Service Officer / Senior Officer will manage, optimize, and support ITSM platforms to enhance IT service delivery and reporting.

Key Responsibilities

  • Configure and optimize ITSM workflows

  • Support incident, problem, change & service request processes

  • Build dashboards and management reports

  • Implement automation within ITSM tools

  • Ensure SLA configurations and escalation paths

  • Manage integrations with enterprise systems

  • Maintain system upgrades and data integrity

  • Train users ...

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