Job Description

Your tasks

We are currently looking for IT Service Operation Support Junior. This role ensures the secure and reliable daily operation of the H+S Polatis Poland infrastructure while working closely with the corporate IT team. It provides on-site 1st-level support, resolves user issues, and monitors system performance to prevent disruptions. The position involves work across 2 manufacturing plants (Nawojowa Góra and Pisary).

Your tasks:

  • Provide 1st‑level user support, handle service desk tickets (TicketXpert/ITIL), perform diagnostics, and resolve issues.
  • Deliver hardware/software support, set up new users and equipment, manage the device pool, and maintain documentation.
  • Monitor and escalate incidents according to SLAs, collaborate with IT teams, share knowledge, and identify risks.
  • Execute project tasks, analyze business requirements, and support the PM with input and estimates.
  • Document requirements, work wi...

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