IT - Service Now Tech Lead

Job Description: Role Summary
ServiceNow CSM Technical Lead will lead the technical design, configuration, and development of ServiceNow Customer Service Management (CSM) solutions. This role requires strong hands-on expertise, team leadership, and the ability to translate business requirements into scalable ServiceNow implementations while following platform best practices.

Key Responsibilities
Technical Leadership & Delivery
Lead end-to-end technical delivery of ServiceNow CSM implementations.
Translate functional requirements into detailed technical designs and configurations.
Own hands-on development and customization activities.
Review code and configurations to ensure adherence to ServiceNow best practices and standards.
Mentor developers and provide technical guidance.
CSM Implementation
Configure and customize:
o Case Management and Case Lif...