IT Service manager

KEY REQUIREMENTS

ApplicationSupport (40% - Highest Priority)

v Extensive experience supportingbusiness-critical applications, including internal banking systems,customer-facing platforms, and third-party SaaS solutions.

v Strong understanding of applicationspecifications, business logic, and banking workflows.

v Proven ability to troubleshootapplication issues, including failed transactions, incorrect data displays,system behavior issues, and UI-related problems.

v Experience in incident analysis,root cause investigation, escalation management, and stakeholder communication.

v Hands-on experience supportingtransaction processing systems, client onboarding platforms, compliance tools,and other banking applications.

v Ability to work closely withdevelopment teams, infrastructure teams, vendors, and support teams to achieveend-to-end issue resolution.

v Strong understanding of bankingapplications and wo...