Job Description


Genesis10 is currently seeking a Senior IT Service Manager for a direct hire opportunity with a Global Manufacturing Company located in Pittsburgh, PA.

Pay Rate: $140,000 - $165,000 a year + bonus



This role serves multiple functions within the ITSM framework, focusing on corporate IT infrastructure policy, standards, and procedures related to IT Change Management. The successful candidate will also own and maintain the IT configuration management database (CMDB), requiring expertise in ServiceNow design and data dependencies. This position is key to mapping software applications to hardware and advancing the organization of CMDB data.

Responsibilities:

  • Act as the ITIL champion both within corporate IT and business units
  • Own and govern the enterprise configuration management database
  • Analyze and approve incoming requests for change to CMDB and core foundation data
  • Create and update or otherwis...

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