IT Service Manager

Our client is looking for hiring an IT Service Manager will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations. Key Responsibilities Lead IT service reporting and KPI frameworks Monitor SLA performance and operational efficiency Manage ITSM tools configuration and governance Supervise service management team (26 members) Develop SLAs and OLAs Enhance knowledge management practices Align service delivery with business objectives Manage vendor performance Requirements 68 years of experience in IT Service Management Strong ITIL expertise (certification preferred) Experience managing ITSM platforms (ServiceNow, BMC Remedy, etc.) Team leadership experience Strong stakeholder and vendor management capabilities Skills ITIL framework SLA governance IT performance reporting Service optimization Leadership & stakeholder engagement

5+ years