Job Description
- Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards.
- Oversee the collection and management of data related to IT operations, including service delivery, processes management, system performance, and user satisfaction.
- Provide insights into service performance, operational efficiency, resource utilization, and business impact, highlighting areas for improvement.
- Lead the design of executive-level reports that provide clear, concise, and acti...
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