Job Description
Description
We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through ServiceNow.
Responsibilities
+ Support and improve core IT service management processes
+ Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review
+ Oversee incident management processes to ensure timely resolution and minimal business disruption
+ Lead problem management efforts, including root cause analysis and long-term corrective actions
+ Collaborate with cross-functional teams to implement best practices and process improvements
+ Use ServiceNow to manage workflows, reporting, and process documentation
+ Help maintain service quality standa...
We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through ServiceNow.
Responsibilities
+ Support and improve core IT service management processes
+ Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review
+ Oversee incident management processes to ensure timely resolution and minimal business disruption
+ Lead problem management efforts, including root cause analysis and long-term corrective actions
+ Collaborate with cross-functional teams to implement best practices and process improvements
+ Use ServiceNow to manage workflows, reporting, and process documentation
+ Help maintain service quality standa...
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