Job Description

Kaseya in Medellín, Colombia seeks an It Service Manager (ITSM) to define and improve ITIL-based Incident and Problem Management within a B2B environment, focusing on stabilizing service operations and reducing MTTR.

You will design standardized Incident Management processes, implement RCA, monitor SLAs/OLAs, and lead remediation for 1000+ open tickets; you will present service health metrics to leadership on a weekly and monthly cadence.

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